*In a nice female robotic tone*

Its now been five minutes since you've been waiting...our reps will be sure to apply a five dollar credit to your account.....Its now been 15 minutes...our reps will be sure to apply a 15 dollar credit to your account...Its now been 30 minutes...our reps will be sure to apply a 30 dollar credit to your account, and we will launch an internal investigation into WTF is going on so important that they can't get to you in a timely fashion! You are our most valued customer.<<<<<<<<Lol!